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Customer Care Policy

Warm Beautiful Homes Customer Care Policy

We want to provide you with a great beautiful warm home and make the buying process as simple as possible.

We will:

  • Endeavour to ensure all our marketing and advertising is clear and truthful
  • Give you clear information on our structure and who to contact
  • Give you detailed information about the home you are buying including any choices you may have
  • Our legal representatives will draw up the contract for the sale to be clear and fair, comply with all relevant legislation and give you details of your rights
  • Give you information on buying your home, maintaining your new home, details of warranties and guarantees and our service
  • Invite you to talk over any aspects and answer any questions you may have.
  • Provide an after sales service including a complaints process if you feel you haven’t received the service you should have


David Hill



If you have any questions about our customer care policy please fill out the form below.