Customer Care Policy

We will:

• Endeavour to ensure all our marketing and advertising is clear and truthful

• Give you clear information on our structure and who to contact

• Give you detailed information about the home you are buying including any choices you may have

• Our legal representatives will draw up the contract for the sale to be clear and fair, comply with all relevant legislation and give you details of your rights

• Give you information on buying your home, maintaining your new home, details of warranties and guarantees and our service

• Invite you to talk over any aspects and answer any questions you may have

• Provide an after sales service including a complaints process if you feel you haven’t received the service you should have

 

Signed

David Hill

Chairman

2024